FAQ
Q1: Probe Cannot be Detected
1. Disconnect During Charging: Ensure the probe is removed from the Smart Hub as it cannot establish a connection while
charging.
2. Low Battery: If the probe has run out of power, insert it into the Smart Hub for a minimum of 5 minutes. A 5-minute charge
provides up to 3 hours of usage, and a 2-hour charge extends usage to an impressive 48 hours.
3. Temperature Conditions: In cases where the ambient temperature falls below -14°F, first attempt to raise the
temperature by inserting the probe into warm water before connecting the probe to the device, and then commence cooking.
Q2: Unable to Connect to the Smart Hub
1. Smart Hub is out of power: Insert 2 AAA batteries or charge the Smart Hub continuously using the cable.
2. Smart Hub is not turned on: To activate the device, press and hold the power switch button for 2 seconds.